Pressesicht (pressesicht.de) is committed to upholding the highest standards of journalistic accuracy and accountability. This complaints procedure explains how readers can raise concerns about our content or conduct, and how we handle them. All complaints are treated seriously and reviewed in line with our editorial policies.
Who is responsible for handling complaints?
Editorial responsibility for complaints at Pressesicht rests with Chefredaktör Matthias Winter, who oversees all publication decisions and corrections. The publication is owned and operated by Pressesicht Media Ltd., a private company registered in Gibraltar (company number C 92009, Malta Business Registry), with its registered office at Office 9, Business Centre, Valletta, 0000. The editorial team, including Redaktionschef Julia Brandt and fact-checking lead Anna Jung, supports the handling of complaints.
Any complaint relating to editorial content, factual accuracy, or journalistic conduct will be directed to the appropriate editor. The organisation’s ownership and governance are fully disclosed in our ownership & funding statement.
How do I submit a complaint?
Complaints should be sent by email to complaints@pressesicht.de, which is monitored by the editorial office. Please include your name, contact details, the specific article or material in question, and a clear explanation of your concern.
You may also use the general contact address info@pressesicht.de, but complaints sent to the dedicated address will be processed faster. If your complaint involves a potential factual error, please refer to our corrections policy for guidance on what information we require.
How will my complaint be handled?
Each complaint is acknowledged within two working days and assigned to the editor most relevant to the subject area. The editor reviews the complaint against our editorial standards, referencing source material and consulting the fact-checking team where necessary.
We aim to provide a substantive response within ten working days. If the complaint is complex or requires further investigation, we will inform you of the expected timeline. All decisions are documented, and any agreed correction or clarification is published in accordance with our corrections policy.
What if I am not satisfied with the outcome?
If you believe your complaint has not been resolved satisfactorily, you may escalate the matter to Chefredaktör Matthias Winter. He will conduct a final review and issue a binding decision on behalf of Pressesicht Media Ltd.
To escalate, email Matthias Winter directly at anders.lindqvist@pressesicht.de or call +46 8 525 030 61. Please include the original complaint reference and state why you are dissatisfied. The Chefredaktör will respond within ten working days.
Where can I find our other editorial policies?
Our editorial policies are published transparently and cover every aspect of our journalistic work. The editorial policy sets out our standards for sourcing, impartiality, and independence. Our privacy policy explains how we handle personal data submitted as part of a complaint.
For further reference, please see our fact-checking policy and the general contact page. All policies are available from the footer of every page on pressesicht.de.
Our commitments
- We acknowledge every complaint within two working days and treat all submissions with respect and confidentiality.
- We investigate each complaint thoroughly, involving the relevant editor and fact-checking team as needed.
- We provide a substantive response within ten working days or explain any delay.
- We publish corrections or clarifications promptly and transparently when an error is confirmed.
- We allow escalation to the Chefredaktör for a final independent review if a complainant remains dissatisfied.